LJ Hooker Supporting Team WellbeingLJ Hooker Supporting Team Wellbeing

Client-facing roles are a key part of day-to-day real estate, where juggling multiple priorities and meeting client expectations can be demanding. At LJ Hooker, they recognised that, like any industry, these demands can place pressure on staff wellbeing, so they partnered with Givenwell to take a proactive approach.

The team wanted more than a checkbox benefit. They aimed for a practical, flexible program that showed employees their wellbeing truly mattered, both at work and beyond. The goal was to create a workplace where staff feel supported, recognised, and motivated to come to work.

To achieve this, LJ Hooker introduced their first-ever wellbeing allowance through Givenwell, giving employees control over how they invest in their health and wellbeing. Staff can submit claims for wellbeing-related purchases or access a marketplace of wellness offerings.

The Impact:

• Strong engagement from the start: Everyone’s loving it, with nearly the entire team already participating.
• Flexible and inclusive: Between the external claims and the marketplace, there’s something that works for all team members, no matter their role or preference.
• Boosted morale: Staff explored wellbeing options they might not have considered before, lifting energy across the office and sharing ideas and positive experiences with the team.

“I’ve used it twice, just for claims, and it’s been amazing and easy. The marketplace doesn’t have everything I like for my wellbeing, but the claims make it really inclusive for different interests.” — Richard.

Choice in action: 70% of the team’s allowances have been spent on claims, highlighting that employees value the freedom to choose the support that works for them, exactly the flexibility LJ Hooker wanted to provide.

“I saved up for a treadmill. It’s great for my wellbeing, and the platform was easy to use.” — Steph.

Minimal administration and high adoption meant managers saw real results without added effort.

“Everyone’s loving it. Easy to use, straightforward, and it actually makes a difference. People are doing things they might not have done otherwise.” — Adam.

By giving employees control over their own wellbeing, LJ Hooker implemented a program that is meaningful, flexible, and accessible for everyone. Staff can choose the support that suits them, participation is inclusive, and engagement is high, contributing to a workplace where people feel supported and valued.

“It's a better place to work.” — Adam.

Give your team the freedom to support their own wellbeing. Get in touch to see how Givenwell can work for your organisation today.